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Shipping policy

 

  • We provide free delivery (over $50) to metro areas. We charge $19 to areas classified as Zone 2. We charge $99 to areas classified as Zone 3. At this stage, we cannot send Sluggs to NT or TAS.

  • Due to the increased cost of shipping due to fuel levies, we cannot send to non-metro areas in QLD and WA, however, please email info@slugg.com.au, and we will provide you with a quote. As a rough guide, rural shipping costs between $59 - $149 per set depending on location.

  • Metro areas are defined as Sydney, Melbourne, Brisbane, Adelaide, and Perth. All other areas are defined as non-metro.

  • Please note that orders to Perth may take 7 days to arrive as our warehouse is in Sydney.

  • Delivery is to the curbside only and does not include unpacking or removing any packaging from the site.

  • For additional information please visit our T&C’s page.

  • Delivery fees are calculated based on geographic location.

  • Orders outside metro areas may be sent on a timber pallet. This ensures your Sluggs get to you in one piece. The customer is responsible for the removal of any wooden pallets.

  • Slugg uses a 3rd party transport provider responsible for assigning which postcodes fall within each zone. Therefore, we cannot reassign your postcode to a different zone. We apologise if you feel your postcode has been incorrectly allocated; however, it is outside our control.


Slugg ("we" and "us") is the operator of (https://slugg.com.au) ("Website"). By placing an order through this Website you will be agreeing to the terms below.

These are provided to ensure both parties are aware of and agree upon this arrangement to mutually protect and set expectations on our service.


1. General

Subject to stock availability. We try to maintain accurate stock counts on our website but from time-to-time there may be a stock discrepancy and we will not be able to fulfill all your items at time of purchase. In this instance, we will fulfill the available products to you, and contact you about whether you would prefer to await restocking of the backordered item or if you would prefer for us to process a refund.

2. Shipping Costs

Shipping costs are calculated during checkout based on destination of the items in the order. Payment for shipping will be collected with the purchase.

This price will be the final price for shipping cost to the customer.

3. Returns

3.1 Return Due To Change Of Mind

Slugg does not offer returns for change of mind.

3.2 Warranty Returns

Slugg does not offer an ongoing warranty once the pots (Goods) are installed. This is due to the nature of the pots (Goods) and the exposure to the elements, plants, soil and water.

Should a valid warranty claim be made, Slugg (Company) is not liable for any costs associated or incurred by the customer as a result of removing & re-installation of faulty pots. An example of this would be the costs incurred by a customer to remove soil, discard of the old pot, re-install new pot, re-install soil & plants.

Customers will be required to pre-pay the return shipping, however we will reimburse you upon successful warranty claim. Upon return receipt of items for warranty claim, you can expect Slugg to process your warranty claim within 7 days. Once warranty claim is confirmed, you will receive the choice of:

(a) refund to your payment method

(b) a refund in store credit

(c) a replacement item sent to you (if stock is available)


4. Delivery Terms

4.1 Transit Time Domestically

In general, domestic shipments are in transit for 2 - 7 days

4.2 Transit time Internationally

Slugg does not ship outside of Australia. Hopefully one day though.

4.3 Dispatch Time

Orders are usually dispatched within 5 business days of payment of order. Our warehouse operates on Monday - Friday during standard business hours, except on national holidays at which time the warehouse will be closed. In these instances, we take steps to ensure shipment delays will be kept to a minimum.

4.4 Change Of Delivery Address

For a change of delivery address requests, we are able to change the address at any time before the order has been dispatched.

4.5 P.O. Box Shipping

Slugg is unable to ship to PO BOXES.

4.6 Military Address Shipping

We are unable to offer this service.

4.7 Items Out Of Stock

If an item is out of stock, we will wait for the item to be available before dispatching your order. Existing items in the order will be reserved while we await this item.

4.8 Delivery Time Exceeded

If delivery time has exceeded the forecasted time, please contact us so that we can conduct an investigation.