Refund policy

Definitions

“Customer” means the person/s buying the Goods as specified in any invoice, document or order, and if there is more than one Customer is a reference to each Customer jointly and severally.

“Slugg” means the company TBG APAC PTY LTD (ABN 67 627 039 329).

“Goods” means all goods or services supplied by Slugg to the Customer at the Customer’s request.

“Delivery” means the transportation of the Goods from Slugg to the Customer.

“Installation Specifications” has the meaning of the subheading Installation Instructions of these Terms and Conditions.

Defects and Returns

The Customer must inspect the Goods on Delivery and notify Slugg within 24 hours of acceptance of Goods in writing any evident defect/damage, shortage, or failure to comply with the description or quote.


If the Customer fails to advise the Company in writing of any damages within 24 hours of Delivery, the customer is deemed to have accepted the Goods are not faulty and accord to the Customer’s order.

Slugg does not offer an ongoing warranty once the pots (Goods) are installed. This is due to the nature of the pots (Goods) and the exposure to the elements, plants, soil and water.

Fit for purpose means that the pots (Goods) are fit to do the job, i.e. Hold soil for a plant. A pot (Goods) is still fit for purpose if it has natural deterioration or discolouration due to its use as a garden pot.

Slugg does not accept returns, exchanges or provide refunds because the Customer changed their mind.

Full refunds including shipping costs will be available in the instance of a major fault/defect as per Australian Consumer Law.

Should the customer cancel an order or request a refund, the customer will incur the payment processing charges of 1.6% + $0.30.