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Terms of service

Definitions

“Customer” means the person/s buying the Goods as specified in any invoice, document or order, and if there is more than one Customer is a reference to each Customer jointly and severally.

“The Company”, “Company”, “Slugg”, “Pots by Slugg” or “Pots X Slugg” refers to the company operating from slugg.com.au

“Goods” means all goods or services supplied “Slugg” to the Customer at the Customer’s request.

“Delivery” means the transportation of the Goods from Slugg to the Customer.

“Installation Specifications” has the meaning of the subheading Installation Instructions of these Terms and Conditions.

Payment

Full payment of goods is due prior to delivery. We accept the following forms of payment:

Zip

Credit Card

Eftpos

Afterpay

In order to hold stock, we require a 50% deposit with the balance remaining being paid when you’re ready for the stock to be delivered. If stock is unavailable at the time of order a 50% deposit is still required in order to secure inventory when it comes back in stock.

Delivery

At Slugg’s sole discretion the cost of Delivery is either included in the price or is in addition to the price.

The Customer must take Delivery by receipt or collection of the Goods whenever they are tendered for Delivery. In the event that the Customer is unable to take Delivery of the Goods as arranged then Slugg shall be entitled to charge 30% restocking fee, and return delivery fees will be charged to the Customer.

The Company delivers to the kerb only and does not offer unwrapping and placement of the Goods or the movement of goods through the property e.g. through stairs

The Goods will be packaged and dispatched in a manner that will best ensure safe transit and delivery. This may include being on a pallet, however this is very rare and you will be notified in advance should your order need to arrive on a pallet. Slugg cannot remove from the delivery site any packaging (including pallets) involved in the delivery. Disposal and removal of packaging will be at the customer's organisation and cost.

In the event the Customer uses their own transportation for Delivery of the Goods, Slugg is not liable for any claims against defects/damages to the Goods as a result of Delivery.

Delivery (“Delivery”) of the Goods is taken to occur at the time that:

The Customer or the Customer’s nominated carrier delivers the Goods at the Customer’s address; or

The Company (or Slugg’s nominated carrier) delivers the Goods to the Customer’s nominated address even if the Customer is not present at the address.

Shipping

Shipping is calculated based on a combination of geographic location (where the customer lives) and the value of the order (how much the customer orders in the one transaction).

Slugg reserves the right to change the Shipping conditions at any time without notice.

Slugg uses a 3rd party transport provider who is responsible for assigning which postcodes fall within each zone. We are, therefore, unable to reassign your postcode to a different zone. We apologise if you feel your postcode has been incorrectly allocated; however it is outside our control.

The shipping rates and conditions listed on the delivery page supersede all previous rates and conditions as listed on our website, social media, print media and anything else released by The Company.

More information is available via our Delivery page.

Acceptance

The customer is taken to have exclusively accepted and is immediately bound by, these terms and conditions if the customer places an order for or accepts delivery of goods.

These terms and conditions may only be amended with Slugg’s consent in writing and shall prevail to the extent of any inconsistency with any other document, correspondence or agreement between the customer and Slugg.

By consenting to Slugg’s SMS marketing in the checkout and initializing a purchase or subscribing via our subscription tools, you agree to receive recurring text notifications (for your order, including abandoned checkout reminders), text marketing offers, and transactional texts, including requests for reviews from us, even if your mobile number is registered on any state or federal do-not-call list. Message frequency varies. Consent is not a condition of purchase.

If you wish to unsubscribe from receiving text marketing messages and notifications, reply with STOP to any mobile message sent from us or use the unsubscribe link we provided you within any of our messages. You understand and agree that alternative methods of opting out, such as using alternative words or requests, will not be considered a reasonable means of opting out. We do not charge for the service, but you are responsible for all charges and fees associated with text messaging imposed by your wireless provider. Message and data rates may apply.

We have the right to modify any telephone number or short code we use to operate the service at any time. You will be notified on such occasions. You agree that any messages you send to a telephone number or short code we have changed, including any STOP or HELP requests, may not be received, and we will not be liable for honoring requests made in such messages.

To the extent permitted by applicable law, you agree that we will not be liable for failed, delayed, or misdirected delivery of any information sent through the service, any errors in such information, and/or any action you may or may not take in reliance on the information or Service.

Your right to privacy is important to us. You can see our Privacy Policy to determine how we collect and use your personal information.

Defects and Returns

The Customer must inspect the Goods on Delivery and notify Slugg within 24 hours of acceptance of Goods in writing any evident defect/damage, shortage, or failure to comply with the description or quote.

If the Customer fails to advise the Company in writing of any damages within 24 hours of Delivery, the customer is deemed to have accepted the Goods are not faulty and accord to the Customer’s order.

Slugg does not offer an ongoing warranty once the pots (Goods) are installed. This is due to the nature of the pots (Goods) and the exposure to the elements, plants, soil and water.

Fit for purpose means that the pots (Goods) are fit to do the job, i.e. Hold soil for a plant. A pot (Goods) is still fit for purpose if it has natural deterioration or discolouration due to its use as a garden pot.

Slugg does not accept returns, exchanges or provide refunds because the Customer changed their mind.

Full refunds including shipping costs will be available in the instance of a major fault/defect as per Australian Consumer Law.

Should a valid warranty claim be mad;, Slugg (Company) is not liable for any costs associated or incurred by the customer as a result of removing & re-installation of faulty pots. An example of this would be the costs incurred by a customer to remove soil, discard of the old pot, re-install new pot, re-install soil & plants.

Should the customer cancel an order or request a refund, the customer will incur the payment processing charges of 1.6% + $0.30.

Installation Specifications

Once the pots (Goods) have been delivered, the plastic wrapping around each individual pot MUST be removed. The wrapping intends to keep the pots (Goods) clean in our warehouse and during planting and damage the painted finish if left on once delivered.

Slugg pots (Goods) may have drainage holes pre-drilled or may need them to be drilled. This is to ensure water is free-flowing. Check that these holes are not blocked before planting/installing soil.

Place a single layer of fibreglass fly screen across the internal floor of the pot (Goods). The piece of flyscreen needs to cover the entire floor of the pot (Goods) and must cover the drainage holes. This will keep the large soil particles contained and only allow smaller fine particles to flow through. Make sure you use fibreglass flyscreen and not aluminium. You can obtain this screen from most hardware stores. DO NOT use geo-fabric, textile fabric, silt fence, cloth or similar as it will become clogged by silt and roots, prohibiting water from exiting the pot (Goods).

Fill with good quality Potting Mix specific soil. Potting Mix is free draining which enables the water to flow through the soil profile. Regular soil/planting mix will act like a sponge resulting in wet feet for the plant and the excess water in the soil which will damage the exterior of the pot (Goods).

Once planted the pots (Goods) need to be elevated above ground to ensure water isn’t blocked from exiting the drainage holes. There are several ways to elevate your pot however the easiest is to use pot feet or plastic window packers available from most hardware stores. You can obtain 10mm thick plastic window packers from most hardware stores. Even if the pot (Goods) is placed on a permeable surface such as decking, turf, or garden bed, it is imperative that the pot is elevated.

Excess water in the soil profile due to not following the above specifications can adversely affect the pot's structural integrity and exterior finish (Goods).

The Customer is solely responsible for the installation and use of the pot (Goods). Slugg will not be liable for any installation or use of the pot (Goods) by the Customer or third party that does not comply with the relevant Installation Specification.

Any modifications or changes made to the pots (Goods) will automatically void all warranties. Examples of modifications include but are not limited to; bogging/filling the drainage holes, drilling additional holes, painting, cutting, filling the pot (Goods) with a layer of concrete, or using geo-fabric.

Pots (Goods) are not designed to be “plumbed up”/connected directly to a drainage system such as PVC pipe. The pots (Goods) are designed to be elevated on pot feet/plastic packers to encourage the water to freely drain away. Pots (Goods) that are directly plumbed up/connected to a drainage system/PVC pipe are automatically void of all warranties.

Natural Variations in Goods

Slugg pots are handmade from stone, concrete, fibreglass, polyresin and plastic. As with all handmade products differences in shade tone, markings, veining, colour, size, texture, indentations and general appearance may occur.

The customer acknowledges that goods supplied may:

Expand, contract or distort as a result of exposure to heat, cold, weather

Mark or stain when exposed to certain substances

Be damaged or disfigured by impact or scratching

Damage or disfigured due to incorrect installation methods

Have non-structural crazing cracks

Have scuff marks or slight scratching

Prices

All prices are in Australian dollars. 

Promotions

Promotions – Afterpay Day Sale

Excludes delivery costs. Not in conjunction with any other offer. While stocks last. Discount not applied to accessories or eGift Cards. Offer available from 13 - 17 March, 2024. Free gift with purchase, valued at $49, will be automatically added to all orders during the sale. Discount automatically applied to products. 

Promotions – Black Friday/Cyber Monday

Excludes delivery costs. Not in conjunction with any other offer. While stocks last. Some product exclusions apply. Any items out of stock during BFCM will not be eligible for the prices listed outside of this sale. Offer available from 23rd Nov – 27th Nov, 2023. Offer does not apply to Gift Cards. 

Promotions – Sign up and Abandoned Cart offers

Not in conjunction with any other offer. Limited to one use per customer. Offer limited to one use per address or household. The offer does not apply to products marked as 'on sale'. The offer code is valid for 30 days. Offer does not apply to Gift Cards. 




Promotions – CIPPA

Not in conjunction with any other offer. Limited to one use per customer. Offer limited to one use per address or household. The offer does not apply to products marked as 'on sale'. Offer does not apply to Gift Cards. 


Offer Codes

All offer codes are valid for 30 days unless specified otherwise.